Client information redacted for confidentiality
+1,200 EMPLOYEES
across six U.S. regions, 16 markets & headquarters
80% field-based + 20% hq-based
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Dynamic, program-based framework included:
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Communications
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Change Management
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Leadership Enablement
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Workforce Enablement
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Culture and Rewards
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Regular Assessments to Measure Progress & Adapt Programs as Needed
Organizational Readiness
"Workforce, in Force"
CHALLENGE
In preparation for a 2x scale in the workforce and 5x in volume, the construction and engineering department at a national telecommunications company sought to better understand roadblocks that hindered growth, engagement, and scalability.
SOLUTION
Established an organization readiness framework using employee feedback across people, processes, and technology programs.
RESULTS
The multi-year framework branded PRIMED TO WIN, resulted in increased employee engagement ratings – a 10-point increase lead across its parent organization and six points ahead of the enterprise.
Delivering the highest engagement score across the enterprise
Employees feel heard, driving engagement
Engagement Index came in 10 pts higher than the previous year and outperformed external benchmarks
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"Intent to Stay" metric is significantly higher than industry benchmarks
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Scores in Organization, People, and Rewards are higher compared to external benchmarks
80%
76%
2019 vs. 2021enterprise-wide employee opinion survey participation
1H 2020 vs. 2H 2020 assessment participation
65%
45%
Client information redacted for confidentiality
Communications
"Greater-than-Zero Inbox"
CHALLENGE
Department leaders within a national technology company said they were overwhelmed by the number of emails they were receiving from the department, boundary partners and other sources.
SOLUTION
A weekly leadership toolkit (Meeting-in-a-Box) and accompanying redesigned intranet, serving as the hub for communications.
RESULTS
91% adoption rate of MIAB
148% increase in traffic to intranet
55% decrease in ad-hoc email traffic
Intranet Traffic Dramatically Increased
A weekly email sharing the downloadable toolkit
A change management & comms wrap-up section
Weekly work- from-home tips, resources & activities
Customizable regional templates
Sections categorized to help readers prioritize information
Client information redacted for confidentiality
Multimedia & Executive Support
"Captivate and Educate"
Executive Updates
Pre-recorded updates or live forums to inform and engage employees about the state of the business and address feedback
Employee Communications
Creative video series to share information in a light-hearted format and drive virtual community
Digital Experience
One-stop shop for information, communications and resources
86% engagement
+185
unique views
+380%
content views
+377%
site visits
These are really great updates! Perfect. Keep ‘em coming!
Client information redacted for confidentiality
Change Management
"Work Smarter, Not Harder"
CHALLENGE
A national telecommunications company needed to scale a workforce of 700 to 1300+ employees in 2 years while simplifying complex construction processes and streamlining 5+ systems and environments to enable 5x increase in volume.
SOLUTION
Standardized processes and deployed a single workflow management system impacting ~1000 users across outside plant engineering and construction, +1000 partners.
RESULTS
93% of users rated training positively
97% of users feel prepared for the launch
91% of users felt training was interactive enough despite virtual environment
Deployment Resources Enabled
15
Guides and M&Ps
9
Training Resources and Job Aids
71
Videos
25
Communications
11
Web Bulletins
5,373
Training Orders
109
Knowledge Checks & Surveys
Employee Feedback
“I really like the competition with the polls. It kept everyone focused and made it fun at the same time.”
“Really liked breaking it out to 4 days, allowed us time to keep the business moving while also attending training.”
“I wish we had this kind of training before we launched other programs”
“...an overall great experience”
“...the training environment was awesome!”
“Keep this type of training format”
Client information redacted for confidentiality
Training Enablement
"Analyze, Implement, Evaluate"
Onboarding Programs
Step-by-step guides for leaders to help navigate the onboarding process. A hybrid self-paced and peer-assisted learning approach to acclimate new hires to their roles
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Training Academy
Role-based principles and fundamentals with practical and experiential lessons by role and level to help employees progress.
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Leadership Enablement
Year-long, virtual curriculum to help leaders grow in their roles. A five-module coursework paired with facilitated coaching sessions
Client information redacted for confidentiality
Strengths Coaching
"Coach to Win"
Strengths-Based Assessment
Unlock your natural talents and potential with CliftonStrengths assessment and coaching to better understand how to maximize your talent DNA.
Personalized Executive Coaching
Sharpen and maximize your leadership skills with key principles and personalized action plans that map your goals to company’s goals. Curriculum includes:
The Role of Leaders
The Art of Giving and Receiving Feedback
Leading with Empathy
Team Vision
Building Strong Communications Habits
Executive Presence
Client information redacted for confidentiality
Branding
"Your Brand is Your Voice"
CHALLENGE
Outside Plant Construction (OSP), a construction and engineering department within a national telecommunications company, sought to dispel an organizational myth that OSP doesn’t drive company revenue while also celebrating employee contributions.
SOLUTION
A branded, enterprise-wide storytelling campaign, spanning from C-level to frontline employees, sharing the end-to-end story of OSP championed by leaders.
RESULTS
Leaders were equipped to champion the campaign at all levels of the organization – in meetings, an all-employee town hall, customized region-specific emails, infographics and videos – with a robust toolkit featuring talking points, templates and department-wide stats.
